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We have a hands-on, owner-managed business model and we continuously strive to improve every aspect of our business in order to be the best.
Exclusive Towing C.C. was established in 2004 by its Member, Marcel Ham, who has over 25 years of experience in vehicle recovery and towing, and manages a tight-knit team based in Fourways and a comprehensive fleet of rollbacks and other vehicles. The team renders services to a number of recognised call centres, insurance companies, dealerships, reputable mechanics as well as to the general public.
Our Vision:
- Through continuous improvement and training, to be the best towing and recovery company in town in terms of both ethics and service delivery.
- To achieve total customer satisfaction.
- To earn customers’ enthusiasm through continuous improvement, driven by integrity, teamwork and innovation.
- To be the best, most successful and respected, and preferred towing company in the industry.
Our Mission:
- To provide a workforce that operates as a team.
- To create a work environment where employees treat each other with respect and dignity and are prepared to provide the very best service in our industry.
- To provide the best towing and roadside assistance team that demonstrates the commitment to professionalism, dedication, education and raising the bar in the towing industry. We achieve standards of excellence by employing the best-trained drivers and maintaining the latest equipment to provide the best fleet the towing industry has to offer.
- With enthusiasm, to maintain satisfied customers.
- We strive to provide quality service in a timely manner and at competitive prices throughout the entire customer engagement experience.
- We strive to contribute positively to our communities in line with our sound business practices.